Company information

Operator / Seller: Blue Lime s. r. o. (Private limited liability company)

Registered office: Vysoká 12, 81106 Bratislava, Slovakia

Identification number (IČO): 51921944

TAX ID (VAT): SK2120835145

Date of entry: 09/08/2018

Insert No.: 131224/B

Contact email: info@contentpillow.agency

Website: https://contentpillow.sk/

1. Introduction & scope

1.1 These Terms of Service („Terms“) govern your access to and use of the ContentPillow website and services at https://contentpillow.sk/ (the „Website“) and any contract you enter into with Blue Lime s. r. o. („we“, „us“, „our“) for the supply of content services, digital content, or other products (collectively, „Services“).

1.2 By creating an account, placing an order, or otherwise using the Website you accept these Terms. If you are contracting for a business, you confirm that you have authority to bind that business to these Terms.

2. Definitions

Consumer

A natural person who enters into a contract for purposes outside their trade, business or profession.

Contract

The legally binding agreement between you and us for the supply of Services formed in accordance with section 4.

Digital Content / Service

Content supplied in digital form (e.g., blog articles, images, designs, templates, SEO assets, files).

Order

A request by you to purchase Services using the Website’s ordering process.

3. Pre-contractual information

3.1 Prior to you placing an order we will provide clear information about our identity, the main characteristics of the Services, the total price (including VAT where applicable), any delivery costs, the estimated delivery time, payment methods, and the right to withdraw (where applicable). This pre-contractual information is provided on the Website product pages and during checkout.

3.2 You must read this information carefully before submitting an order.

4. Ordering, contract formation & language

4.1 How to order: Orders are placed via the Website by completing the online order form and paying the applicable fees. You must provide accurate billing, contact and other required details.

4.2 Formation of contract: A contract is formed when we send an order confirmation email to the email address you provided, or when we deliver the ordered Service/Product, whichever occurs first.

4.3 Our right to refuse: We reserve the right to refuse or cancel any order for legitimate reasons (fraud prevention, breaches of policy, illegal content, the order is outside our delivery scope). If we cancel after payment we will refund the amount paid to the original payment method.

4.4 Language: The contract and these Terms are made in English unless you request Slovak and we confirm a Slovak version. The English version prevails in case of discrepancies unless we publish an official Slovak translation.

5. Prices, taxes & payment

5.1 Prices: All prices are shown on the Website. Unless explicitly stated, prices do not include VAT; VAT and other taxes will be applied at checkout in accordance with applicable tax laws.

5.2 Payment: Payments are processed by Stripe and other payment providers shown at checkout. By placing an order you authorize the chosen payment provider to charge your payment instrument and you agree to comply with any terms provided by that payment provider.

5.3 Failure to pay: If we cannot process payment or if payment is dishonored, we may suspend or cancel the order and any related deliveries.

5.4 Billing records: For accounting and tax purposes we retain invoices and payment records in accordance with applicable Slovak law (usually a minimum of 10 years for tax records — see our Privacy Policy for details).

6. Delivery, revisions, acceptance & change requests

6.1 Delivery: Delivery timelines are shown on the product page or in the order confirmation. Delivery times are estimates and start when we have all necessary inputs from you (briefs, brand assets, access). If you delay providing required inputs delivery times will be extended proportionally.

6.2 Revisions: Each order includes the number of free revisions displayed at purchase. The standard policy includes one (1) free revision unless the package states otherwise. To request a revision you must email info@contentpillow.agency within 7 calendar days of delivery with clear instructions.

6.3 Turnaround for revisions: We aim to process revisions within 3–5 business days after the revision request is acknowledged. Complex revisions may take longer and may be charged separately.

6.4 Acceptance: You are deemed to have accepted delivered content if you approve it in writing, or if you use the content commercially after delivery without raising reasonable objections within 7 days.

6.5 Change requests and scope creep: Any requests that materially alter the original brief (additional keywords, substantially different creative direction, extra word counts) may be treated as a new order or an add-on and billed accordingly.

7. Refunds, cancellations & returns — practical policy

This section summarises our practical commercial refund policy. Consumer statutory rights (including the right of withdrawal) are described in section 8 and apply where relevant.

7.1 Cancellation windows

• Automatic cancellation: If we cannot fulfil an order for any reason within 24 hours after payment (technical limitation, resource shortage), we will cancel the order and issue a full refund.
• Customer cancellations before work starts: If you cancel within 24 hours of payment and before any work has started, we will issue a full refund.
• Cancellations after work has started: If you cancel after work has started but before final delivery, we may issue a partial refund reflecting the value of work completed. You will be informed of the amount to be deducted for work performed.
• No cancellation after final delivery: Once the final deliverable has been sent and accepted (or the 7-day acceptance window has expired), cancellations are not permitted except in exceptional cases (non-delivery, fraudulent activity).

7.2 Refund processing

All refunds are processed via Stripe to the original payment method. Approved refunds are initiated within 2 business days; the time for funds to appear in your account depends on your card issuer or payment provider (typically 5–10 business days).

7.3 Non-refundable situations

Refunds are generally not available for:

• Completed projects where the revision window (7 days) has expired and no material defects are found.
• Change of mind after substantial work completed or final delivery provided.
• Requests after a dispute has been filed with a payment provider without notifying us first.

7.4 How to request a refund

Contact info@contentpillow.agency with your order number and reason for the refund. We will acknowledge receipt and aim to resolve commercially within 5 business days.

8. Right of withdrawal (consumer distance contracts)

8.1 Statutory right: Consumers generally have the right to withdraw from distance contracts within 14 days without giving a reason. For digital content and services the 14-day period runs from the day the contract is concluded; for goods it runs from the day of receipt.

8.2 Exceptions: The statutory withdrawal right does not apply in certain cases set out by law, including where a consumer has expressly consented to start the performance of a digital service and acknowledged they will lose the right of withdrawal. It also does not apply to bespoke or personalised content once performance has begun.

8.3 Consent to immediate performance: To lawfully start work immediately and waive the 14-day withdrawal right, we obtain an explicit checkbox consent at checkout with wording that the consumer understands they lose the right to withdraw. You will not be charged the right-of-withdrawal refund if you consent and work is performed and delivered.

8.4 Model withdrawal form

The model form is provided for convenience and is not required. Consumers can use a clear statement by email to notify withdrawal.

To: Blue Lime s. r. o. (info@contentpillow.agency)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods / for the supply of the following service:
Order number: ___________________
Date of order: ___________________
Name of consumer(s): ___________________
Address of consumer(s): ___________________
Signature (only if this form is notified on paper): ___________________
Date: ___________________
(*) Delete as appropriate

9. Intellectual property rights

9.1 Our ownership: We (and our licensors) retain ownership of pre-existing intellectual property including AI prompts, templates, methodologies, code, internal documents, processes and any underlying tools used to create deliverables.

9.2 License on payment: On full payment of the fees due for the Services, we grant you a non-exclusive, worldwide, transferable license to use the delivered content for your business purposes. This license includes the right to reproduce, publish and otherwise use the content in your marketing and commercial activities.

9.3 Exclusive assignment: If you require exclusive ownership or assignment of intellectual property rights in the deliverables, that must be agreed in writing and may incur additional fees. Until that exclusive assignment is signed and paid for, we retain ownership of the underlying rights.

9.4 Third-party content: If you provide third-party materials (images, logos, texts), you warrant you have the right to use and grant us a license to incorporate them into the deliverables. You indemnify us against any third-party claims arising from your supplied materials.

10. Warranties, disclaimers & limitation of liability

10.1 Standard of care: We warrant that we will perform Services with reasonable care and skill in line with industry standards.

10.2 No guarantee: We do not guarantee specific business outcomes, search rankings, or commercial performance from the use of the delivered content. Results depend on many factors beyond our control (SEO, marketing, platform algorithms).

10.3 Consumer statutory rights: Consumer statutory remedies for defective goods and non-conforming services (as provided by Slovak/EU law) apply and cannot be excluded.

10.4 Limitation of liability: Subject to mandatory law, our aggregate liability to you for any direct loss arising out of or in connection with these Terms shall not exceed the total amount paid by you for the relevant Order. We are not liable for indirect or consequential losses (including loss of profit, loss of business or loss of reputation) except where mandatory law provides otherwise.

10.5 Exclusions: Nothing in these Terms affects our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded by applicable law.

11. Indemnity

You agree to indemnify and hold harmless Blue Lime s. r. o., its officers, employees, agents and contractors from and against any losses, damages, liabilities, claims, costs and expenses (including reasonable legal fees) arising out of your breach of these Terms, your negligence, willful misconduct, or your violation of any third-party rights (including intellectual property rights).

12. Data protection, privacy & cookies

12.1 Controller: Blue Lime s. r. o. is the data controller for personal data collected via the Website. We process personal data to provide and improve our Services, to comply with legal obligations, and for our legitimate business interests. Our full data processing practices are set out in our Privacy Policy available on the Website.

12.2 GDPR rights: If you are an EU resident you have rights under the GDPR, including rights of access, rectification, erasure, restriction, portability and objection. To exercise these rights contact info@contentpillow.agency.

12.3 Payment data: Payment information is processed by Stripe. We do not store full card details; payment processors tokenize payment instruments in accordance with PCI-DSS standards.

Cookies and tracking

We use cookies and similar technologies to operate the Website, analyse usage, and (with your consent) personalise content and marketing. Cookies are grouped as:

12.4 Consent management: We use a consent banner (Complianz) to obtain and store consent preferences. You can withdraw consent at any time using the Cookie Preferences link in the site footer or by adjusting your browser settings. Disabling certain cookies may affect Website functionality.

13. Security, backups & subcontracting

13.1 Security measures: We implement reasonable technical and organisational measures designed to protect personal data and customer deliverables from unauthorized access, disclosure, alteration or destruction. However, no method of transmission or storage is 100% secure.

13.2 Backups: We maintain business continuity processes and backups for our systems, but you should retain your own copies of critical materials and deliverables.

13.3 Subcontracting: We may engage trusted third-party contractors or freelancers (including copyeditors, designers, illustrators) to perform part of the Services. Subcontractors are bound by confidentiality obligations. We remain responsible for subcontracted work in the same way as for our own services.

14. Consumer complaints & dispute resolution

14.1 Complaints: If you have a complaint, please email info@contentpillow.agency with your order number and details. We will acknowledge receipt within 5 business days and propose a remedy promptly.

14.2 Alternative dispute resolution (ADR) & Online Dispute Resolution (ODR): Consumers in the EU may use the European Commission’s Online Dispute Resolution platform. You are also entitled to use local alternative dispute resolution bodies in Slovakia. Using ODR or ADR does not prevent you from bringing proceedings before the courts where permitted by applicable law.

15. Termination, suspension & survival

15.1 Termination by us: We may suspend or terminate access to the Website or Services if you breach these Terms, for suspected fraudulent activity, or where required by law. In such cases we will notify you where practicable. Suspension does not affect accrued rights or liabilities.

15.2 Termination by you: You may terminate ongoing subscription services (if any) in accordance with the subscription terms. Termination does not entitle you to refunds beyond any statutory rights or refunds agreed under our Refund Policy.

15.3 Survival: Sections dealing with liability, indemnity, intellectual property, confidentiality, payment obligations and dispute resolution survive termination.

16. Miscellaneous

Force majeure

We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control (force majeure), including but not limited to natural disasters, acts of government, strikes, pandemics, outages of third-party services, or other unforeseeable events.

Assignment

We may assign, novate or transfer our rights and obligations under these Terms to a third party (for example, in connection with a corporate reorganisation or sale of business). You may not assign your rights under these Terms without our prior written consent.

Amendments

We may update these Terms from time to time for legal, regulatory or business reasons. We will provide notice of material changes on the Website or by email where feasible. Your continued use after such changes constitutes acceptance.

Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision shall be severed and the remainder of the Terms shall continue in full force and effect.

Entire agreement

These Terms and any documents expressly incorporated by reference represent the entire agreement between you and us regarding the subject matter and supersede any prior agreements or understandings.

17. Checkout consent & technical snippets

17.1 To comply with Slovak/EU distance-selling rules when starting work immediately, include an explicit, unticked checkbox at checkout. Example HTML:

<label>
  <input type="checkbox" name="consent_immediate_start" required>
  I expressly consent to ContentPillow (Blue Lime s. r. o.) starting work immediately after I place this order, and I acknowledge that by giving this consent I lose my statutory right of withdrawal (14 days) for this contract.
</label>

17.2 If you use WooCommerce or another platform, ensure the consent is stored against the order metadata (so you can demonstrate the consumer gave informed consent to waive the withdrawal right).

18. Contact details

Blue Lime s. r. o.
Vysoká 12, 81106 Bratislava, Slovakia
IČO: 51921944 — VAT: SK2120835145
Insert No.: 131224/B
Email: info@contentpillow.agency